Carefully screened talent
Every candidate is assessed for communication, relevant experience, professionalism and remote-work readiness before you ever see them.
New York City · Tirana
Exceptional European talent. Built for your business.
Access skilled, English-speaking professionals from Albania who can support your operations, reduce overhead, and grow alongside your company.
What we do
More than outsourcing. An extension of your team.
We do not send you a stack of résumés and wish you luck. We learn how your business actually runs, define what the role needs to accomplish, screen candidates against that definition, and help you find someone who can become a dependable long-term member of your team.
Strong English communication
Clear written and spoken English is a screening requirement, not a hopeful assumption. Client-facing roles are assessed on live conversation.
Significant cost savings
Competitive European employment costs let you add capacity without the payroll load, benefits administration and office cost of another U.S. hire.
Long-term team integration
We look for professionals who want a stable position they can grow in, so the person you train in month one is still with you in year two.
Cost
Reduce employment costs while maintaining quality, communication and accountability.
A U.S. hire costs considerably more than the salary line, and the extras are the part that rarely makes it into the headcount conversation.
What sits on top of salary
Payroll taxes, benefits, paid leave, equipment, software seats, workspace and the recruiting cost of filling the seat in the first place. Depending on how you staff, that can add a quarter to a third again on top of the number in the job posting.
What you pay us
One agreed figure for the engagement, quoted against the specific role. No benefits administration, no equipment budget, no desk. We tell you what it costs before you commit to anything.
What we will not do
Publish a savings percentage. The honest answer depends entirely on the role, the experience level, the hours and the requirements, and any headline figure would be marketing rather than information.
Costs are quoted per engagement after we understand the role. Nothing on this site is a quote or a guarantee of savings.
The market
Why companies are looking to Albania
Albania is a small European country with a young, university-educated, multilingual workforce and comparatively few international employers competing for it. For U.S. companies that care about communication quality and long-term retention, that combination is worth a look.
- Language
- English is widely spoken among younger professionals, and many also work in Italian, Greek or German. Foreign languages are taught from early schooling.
- Education
- A steady output of university graduates in business, law, health sciences, IT and economics, many with study or work experience elsewhere in Europe.
- Culture
- European working norms with strong familiarity with American business culture through education, media and a large diaspora in the United States.
- Ambition
- Professionals actively seeking international experience and career development, not short-term gig work.
- Cost
- Operating and employment costs remain competitive by both European and U.S. standards.
- Hours
- We staff to the hours you need covered, in whichever U.S. time zone you operate.
Industries
Built around how your business actually operates
We start with the four sectors where administrative and operational load most often outgrows the internal team.
Legal services
- Client intake and scheduling
- Document organization and file management
- CRM and matter-management updates
- Billing and administrative support
- Outreach and follow-up
Outsourced staff provide administrative support only. They do not give legal advice or practise law unless properly licensed to do so.
Healthcare operations
- Appointment scheduling and reminders
- Patient intake coordination
- Administrative follow-up
- Data entry and back-office work
- Customer service
Access to protected health information is never assumed. Security, privacy and compliance requirements are scoped and agreed for each engagement before work begins.
Professional services
- Administrative and executive support
- Research and reporting
- Client communication
- Lead management
- Project coordination
Suited to consultancies, agencies, accounting practices and advisory firms with recurring operational work.
Startups and growing companies
- Flexible operational capacity
- Sales and outreach assistance
- Customer support coverage
- Founder and executive support
- Process documentation
For teams that need to increase capacity now without committing to an expensive internal department.
Roles
Roles we can help fill
If the work is remote-capable and repeatable, we can almost certainly staff it. If your role is not on this list, describe it and we will tell you honestly whether we can source for it.
AdminVirtual assistants
AdminExecutive assistants
Client-facingIntake coordinators
AdminAdministrative assistants
OpsOperations support
Client-facingCustomer support
Client-facingAppointment setters
GrowthOutreach assistants
OpsData-entry specialists
SectorLegal administrative support
SectorHealthcare administrative support
Ask usCustom roles
Process
Four steps from open role to working team member
Step 1
Tell us what you need
We learn about the position: the responsibilities, the experience required, the working hours you need covered, the software your team uses, and the kind of person who tends to do well in your company.
Step 2
We source and screen
We identify suitable candidates from our network and active recruiting, then evaluate their communication, relevant experience, professionalism and technical ability against the role you described.
Step 3
You meet the best candidates
You interview the shortlist yourself and choose the person who fits your team. You are never asked to accept a placement you have not spoken to.
Step 4
Onboard and grow
You train your new team member on your specific processes, systems and standards while we stay involved to support a smooth working relationship on both sides.
Screening
How candidates are evaluated
Screening is matched to the role. A client-facing intake position is assessed differently from a data-entry position, and we will tell you exactly which of these steps we ran.
We do not promise perfect candidates or guarantee individual performance. Screening reduces risk and improves the odds of a good match. It does not replace your own interview and judgement.
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English communication assessmentWritten and spoken, evaluated against the demands of the specific role.
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Professional interviewStructured conversation covering experience, motivation and working style.
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Experience verificationConfirmation of the roles, dates and responsibilities a candidate has claimed.
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Role-specific skills assessmentPractical tasks that mirror the work: scheduling, drafting, data accuracy, call handling.
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Technology and remote-work readinessDevice, connection, workspace and comfort with the tools your team relies on.
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Reference checks where appropriateRequested when the role, seniority or client requirements call for it.
For employers
What changes once the role is filled
Lower operating expenses
Add capacity without the payroll load, benefits administration and workspace cost of another domestic hire.
A broader talent pool
Recruit beyond your local market, where competition for administrative and operational staff is heaviest.
Faster team expansion
Move from role definition to interviews without building an internal recruiting function first.
Flexible hiring options
Start with one position, add more as the workload proves itself, and adjust hours as your needs change.
Less time spent sourcing
You review a shortlist instead of a hundred applications. Your managers stay on their own work.
People who grow with you
Candidates who want a stable, long-term position and are willing to learn your systems properly.
Capacity for repetitive work
Scheduling, intake, follow-up and data entry get consistent daily attention instead of being squeezed in.
Room for higher-value work
Your internal team spends more of its time on the work only it can do.
Clients
What our clients say
We are a new firm and we would rather leave this space honestly empty than fill it with invented praise. Real client comments will appear here as engagements mature and clients agree to be named.
Client testimonial coming soon
Reserved for a legal services client.
Client testimonial coming soon
Reserved for a healthcare operations client.
Client testimonial coming soon
Reserved for a startup or professional services client.
Questions
Frequently asked questions
What types of professionals can you help us hire?
Remote administrative and operational roles: virtual and executive assistants, intake coordinators, customer support representatives, appointment schedulers, operations coordinators, data-entry specialists, outreach and sales assistants, and legal or healthcare administrative support. If your role is adjacent to these, ask us.
Are candidates already trained?
Candidates are screened for the foundational skills the role requires: English communication, relevant experience, professionalism, comfort with common business software and the ability to work independently. They are not pre-trained on your specific products, services, systems or internal procedures.
You provide that training, exactly as you would for a domestic hire. What we screen for is the ability and willingness to absorb it quickly.
How does the screening process work?
We build the assessment around your role description. Depending on the position that can include English communication assessment, a structured professional interview, experience verification, role-specific practical tasks, technology and remote-work readiness checks, and reference checks. We tell you which steps we ran for each candidate you meet.
Can candidates work U.S. business hours?
Yes. You tell us the hours the role needs to be online and we recruit against them, whichever U.S. time zone you operate in. Candidates confirm their availability for your schedule during screening, so nobody reaches your shortlist who has not already agreed to the hours.
How much can our company save?
It depends entirely on the role, the experience level, the hours and the requirements, so we do not publish a savings figure. Once we understand the position we give you a real cost range in writing, and you can compare it against what the role would cost you in-house.
Do we interview the candidates?
Always. We shortlist; you interview and decide. You will never be asked to accept someone you have not spoken with directly.
Can we hire more than one person?
Yes. Some clients start with a single position and expand once the workflow is established; others staff a small team from the beginning. Both work, and staged hiring is often the lower-risk route.
How long does the hiring process take?
Timelines vary with how specialised the role is and how quickly your team can review candidates and run interviews. Common administrative roles move faster than positions requiring specific software or sector experience. We give you a realistic estimate after the intake call rather than a marketing number up front.
How do you support legal and healthcare clients?
For law firms, staff handle administrative work: intake, scheduling, document organization, CRM updates, billing support and outreach. They do not provide legal advice or practise law unless properly licensed.
For healthcare clients, access to protected health information is not assumed by default. Where an engagement requires it, security, privacy and compliance obligations are scoped, documented and agreed before any work begins.
Can you recruit for a custom position?
Often, yes. Describe the responsibilities, the tools involved and the hours you need covered. If it is not something we can source well, we will say so rather than take the engagement.
Ready to build a smarter, more flexible team?
Tell us what kind of support your business needs, and we will help you identify qualified professionals from Albania who can contribute to your operations and grow with your company.